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Shipping and Return Policies

SHIPPING 
Standard Ground Shipping
Free standard ground shipping in the continental United States 
* Orders are processed after credit card authorization is complete
* Orders originate in Texas and will typically arrive in 3 – 7 business days (Monday through Friday, not including holidays)
* Delivery to all U.S. P.O. boxes is not currently available
2-Day Express
* $30.00 fee and available in the continental United States, Alaska, Hawaii, and US Territories * Orders are processed after credit card authorization is complete
* Orders placed before 1 PM PST will arrive within 2 business days for delivery within the continental United States
* Orders placed after 1 PM PST will arrive within 3 business days for delivery within the continental United States
shipped to Alaska, Hawaii, and the US Territories will take additional time
* Signature Required delivery options for 2-Day Express can be selected during the checkout process
Shipments to APO and FPO Addresses
* All packages sent via Federal Express
* Order will usually arrive within 5 – 7 business days (for in-stock items only)
Shipments to International Addresses
* $50.00 fee and available in Canada, United Kingdom and France * Orders are processed after credit card authorization is complete
* Canadian orders will be shipped 2-day Express. * Delivery to all International P.O. boxes is not currently available
Multiple Shipments
* Where a single order results in multiple shipments, the shipping and handling will be charged based on the items included in each shipment. The total shipping and handling will remain the same - you will not be charged more than the total.
Duty and Taxes * The recipient (the party receiving goods) is responsible for all custom fees, including taxes, brokerage fees, and any other fees assessed at the border prior to delivery. The carrier will collect these charges at the time of delivery.
Refusals of order
* If the recipient refuses delivery, all charges related to the return will be the responsibility of the customer (the party ordering the goods) and will be deducted from the customer's refund.

PRICE ADJUSTMENT POLICY    
If you purchase an item from SoleildeMer.com, and it goes on sale for a lower price within 14 calendar days following the date of your original purchase, you may receive a one-time online credit refund for the difference between the original purchase price and the lower sale price of this item. To request the on-line store credit, you must contact Customer Service at 214.295.5247 within 14 calendar days from the date of your original purchase and provide your order number.

* The Price Adjustment is only applicable for items purchased on Soleil de Mer.com and will only be offered in the form of payment in which the purchase was made on the website.
* Items purchased with a promotional discount, or on sale are not eligible for a Price Adjustment.
* In the event you receive a Price Adjustment on an item and later return the item in accordance with the Return Policy on this website, the amount of your refund will be calculated on the original purchase price less the Price Adjustment, and excludes shipping and handling charges.
* We reserve the right to limit quantities purchased.


STANDARD ON-LINE RETURN POLICY
We want you to be completely satisfied with your purchase, and therefore we will gladly accept any unworn, unwashed, unaltered, or unused merchandise for a full refund or exchange within 30 calendar days of the invoice date. Our merchandise is guaranteed to be free of manufacturing defects, and we will accept any defective item for an exchange or refund. The following guidelines apply:

* All returns MUST be purchased from SolieldeMer.com and returned in sellable condition (new and unworn), including original packaging with original hang tags attached.
* Returns made within 30 calendar days of the invoice date will be issued in the same form as was utilized for payment.
* Refunds will not include shipping and handling. Shipping and handling charges are nonrefundable once an item has shipped.
* If you have received an item from Soleil de Mer as a gift, you can return it in exchange for another Soleil de Mer item. Please contact Customer Service at 214.295.5247 or by emailing sales@soleildemer.com
* The customer is responsible for all return shipping charges via the courier of their choice. When returning items, please obtain a copy of the package's tracking number. Returns must include the customer order number and billing name. 
* If product was damaged or shipped incorrectly, please call customer service at 214.295.5247 to receive a Return Authorization Number and to arrange for a replacement item. There will be no charge for shipping on damaged or replacement orders.
* If you no longer have a copy of your invoice and wish to obtain one, please request one by calling customer service at 214.295.5247 or by emailing sales@soleildemer.com

TAXES
Sales tax will be charged for purchases shipped in Texas and New York.